In the portable storage industry there are companies popping up everywhere. Make no mistake when investigating what company brings the most benefit to the customer. There are a lot of questions that should be asked and whoever is rewarded with an opportunity to serve the customer should be willing to earn the business. Some of the expectations for clients to think about will deal with issues such as customer service, scheduling, method of delivery, storage units, and climate controlled storage, accessibility to storage, full service options, and additional supplies.
When customer service is an issue, who would you call. At 1-800-PACK-RAT we guarantee superior customer service. With 1-800-PACK-RAT everyone that becomes a customer of ours receives the General Managers cell phone number with the request that “throughout the process, the GM would like a phone call if we don’t meet your expectations.” We also like calls when we exceed all expectations. 1-800-PACK-RAT service representatives are trained to cater to the customers needs and make sure the customer is informed of their responsibilities so there are no surprises. With other companies, you have to go through the hassle speaking with a call center representative that is probably in another state and you can only hope that your problem is resolved.
When scheduling the delivery, moves, or pick ups of a storage unit, 1-800-PACK-RAT reviews scheduling thoroughly with customers until they clearly understand the whole process. During the peak season (late spring to early fall), our schedule might be booked for up to five days. To avoid scheduling conflicts, we try to schedule all stages of the opportunity when the initial call is made. We also understand that emergencies happen and will make every effort to accommodate a customer who may require a same day delivery. We also understand that customers are busy and things can change with their scheduled and thus strive to accommodate changes as needed. We are here to serve our customers.
1-800-PACK-RAT had a company design and built a one-of-a-kind lift system that is superior to any other method of delivery used in our industry. We know the importance of keeping a storage unit level while loading and unloading. Companies that use roll back trucks for loading and unloading, pick up their storage units at a 20-25 degree angle. Anything that is not secured will shift, and if it can break, it will. They cover themselves with a general release of liability that will state they are not responsible for damages that occur because of the way it was loaded.
When it comes to providing the best for our customers, we spare no expenses. 1-800-PACK-RAT’s storage containers are built with steel walls and sturdy steel frames. Some of our competitors use wood to build there storage units. However, what they don’t tell you is wood is porous; it holds odors such as smoke, pet odors, mold and mildew. When wood becomes damp or moist, it warps. This can only cause problems when trying to keep your home furnishings from the elements of nature. Even though it would save our company a lot of money by using wood, we would rather know our customers belongings are safe, dry, and odor free by not absorbing other people’s odors.
1-800-PACK-RAT has a 90,000 square foot climate controlled warehouse located in Raleigh. We feel the need to protect our customer’s household goods from extreme heat, cold, and most importantly from humidity. Our customers have access to there belongings six days a week. All we ask is that our clients to call a day before they need to come to our facility, so we can stage the storage unit so the customer won’t have to wait. However, we do understand that it might not be possible to call ahead, and we never charge our customers to stage a storage unit.
Although the portable mini storage industry is primarily used by families that prefer the “do it yourself method” for loading and unloading, 1-800-PACK-RAT also offers a full service option. We have contract with a reputable nationwide moving service that is insured and bonded. When comparing the price of moving or storage with traditional moving companies, we are an inexpensive solution.
1-800-PACK-RAT also offers additional supplies such as quilted furniture pads, boxes, tape, rope, mattress covers, stretch wrap, disc locks, and other items. In addition, we have box packages available on our web site at www.prboxes.com that arrives at your door the day after ordering via UPS.
1-800-PACK-RAT is committed to excellence, and we are committed to making sure our customers experience with us will earn repeat business and referrals. Over four years ago Packrat Portable Mini Storage was founded in Raleigh. Our company has expanded across the nation and is taking care of customers needs for de-cluttering, local moves and interstate moves, and climate controlled storage as far west as Las Vegas. 1-800-PACK-RAT will continue to lead our industry with superior customer service, a one of a kind lift, and better built storage units that will allow our customers to rest at night knowing everything in our possession is safe and secure. If you have any questions or would like to have a quote for our service give the General Manager (Tim Boykin) a call at (919) 625-4326.